What do you say to prevent someone from committing “suicide-by-cop”? How do you talk someone down when he’s pointing a gun at a hostage? What tactics do you use when lives depend on your words? Veteran police negotiator Lieutenant Dennis Flynn spent nearly two decades responding to more than a thousand high-intensity incidents with the Crisis Negotiations Team in Las Vegas, Nevada. He approached every scenario with the same goal: bring everyone out alive.

This vivid memoir offers a rare, behind-the-scenes view of the life-and-death situations that police negotiators face on a daily basis. Taking readers through both exhilarating successes and tragic failures, Flynn offers a guided tour of the extreme and potentially deadly side of Sin City.